Proven results
The Unwired Experience
Unwired pioneered wireless broadband delivery in Australia and is an acknowledged global leader in wireless broadband.
With over 63,000 customers it has proven a huge success in the market, partly through the efficiencies delivered by ubowireless.
Four years ago, and just 12 months into launch, Unwired began experiencing problems that go hand in hand with the growth of a popular new network. The Help Desk was frustrated at being unable to fully solve customer issues and operators and network engineers found that, while the network generated information, it could not be translated and collated fast enough to be meaningful.
Some base stations were straining under the pressure of an increased customer base while others sat idle. New infrastructure was being constantly added but the network was hard to manage. Clearly, future growth and current customer retention depended on solving these issues, and fast.
With the introduction and real time use of ubowireless, problems began to dissipate quickly. Previously intractable problems became simple to solve. Network performance was optimised and interference minimised.
The Help Desk reported a dramatic reduction in customer contact and those calls that remained were solved in one call rather than two or three. Customer call handling times dropped 40% and churn dropped 30%. Help Desk staff numbers remained the same while Unwired doubled their customer base. Unwired saw substantial improvements to its ROI, capital savings of over $7million and operational expenditure was reduced by $600k per annum just by making more efficient use of the existing network.
For a personal recommendation, speak with David Spence, CEO Unwired Australia or Eric Hamilton, CTO Unwired Australia.
Unwired personnel
David Spence, Unwired CEO and ubowireless CEO
David is all about sustainable growth.
Since joining Unwired in 2004, David has grown the company from a handful of employees into one of the world's largest non-line-of-sight wireless broadband carriers.
Previous to that, he oversaw the spectacular fortunes of ISP OzEmail as MD, COO then CEO during the internet's stellar boom period of 1995 to 2000.
David is a past Chairman of Australia's key internet industry group, the Internet Industry Association.
He has held executive and board positions at many Australian publicly listed companies.
Contact David Spence for a ubowireless referral.
Eric Hamilton, Unwired Chief Technical Officer
In his 30 year career, Eric has mastered wireless, telecommunications and networks at every level.
As Vice President of Networks at OzEmail, he was responsible for growing and maintaining the national IP network to efficiently support and manage the needs of over 200,000 unique customers.
As Director of IP Networks and Director of e-Technology at Optus he helped oversee the development of the Optus IP network and the infrastructure needed to support a broad range of applications and content.
As CTO, Eric also helped Heartland Communications provide effective satellite based IP and voice services to remote customers. In addition, Eric has been a consultant to Request, Commander, Ericsson and Vytel.
He also boasts nine years experience with Telstra, Australia's largest communications company, time which includes experience in international communications through OTC and multimedia delivery and Telstra's first ISP through On Australia.
Eric holds a Bachelor of Engineering with 1st Class Honours and a PhD in Electrical Engineering, both from the University of Canterbury.
Contact Eric Hamilton for a ubowireless referral.
See www.unwired.com.au for more information on Unwired Australia.
