Help Desk operators
Every operator knows that managing the customer's quality of experience is crucial to reducing customer churn.
ubowireless provides your Help Desk with an interactive ability to identify and fix customer connectivity problems in real-time. It collects signal, traffic and application usage, IP, base station and other historical data to provide a complete picture of the customer's service situation. And it provides the ability to detect a wide range of conditions that cause service quality degradation. Problems can thus be identified and solved proactively, before a complaint call is made.
If a call is made, the Help Desk can solve it quickly and effectively by switching the customer between base stations, optimising connections and analysing the current connection against historical data and connection statistics. The Help Desk can also conduct save campaigns by using ubowireless to identify customers at risk and take preventative action, even before customers actually call to cancel their service.
ubowireless seamlessly integrates with TR-069 and OMA-DM standards-based CPE, and also with proprietary system interfaces provided by the access network vendor's OSS.
It fills a critical gap in solutions for managing customer connection issues that currently exists across 4G technologies including WiMAX, UMTS, 3GPP and LTE.
Customer call handling times and repeat calls can be reduced significantly using ubowireless.
